You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there.

The role is intensely commercial and deeply product-centric - some days you're on a call walking through a demo you built, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day.

What you'll do

Deployments

• Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization
• Own the relationship with VP-level stakeholders throughout their deployment journey
• Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy
• Run user onboarding and training sessions; build the materials to support them throughout
• Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close
• Track usage across deployments - run reactivation sessions when engagement drops

Product

• The biggest lever long-term. Product revamps are always underway, and customers are pulling for more products than we ship today
• Own the cadence of what we sequence next: build, sell, deploy, keep sticky
• Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features
• Be aggressive about automation (including automating your own work)

Demos

• Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR

Hiring

• Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks