Operations & Service Management

• Resolve incidents and service requests within defined SLAs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Support major incident restoration, root-cause investigations and corrective actions.
• Execute approved changes and validate service health after maintenance activities.
• Maintain runbooks, operational documentation, incident records and shift handover notes.
• Coordinate with L1/L3, Server, VMware, Database, Network, Security and Application teams.
• Support backup compliance reporting, capacity reporting and continuous service improvement.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills & Qualifications:

• 3–6 years of experience in enterprise backup administration, storage operations and infrastructure production support
• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and escalate complex issues effectively.

Preferred Skills & Qualifications:

• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and escalate complex issues effectively
• Vendor certifications in Commvault, Veeam, NetBackup or enterprise storage platforms.
• Experience with Dell PowerStore/PowerMax, NetApp, Pure Storage or equivalent technologies.
• Knowledge of VMware backup, database backup and application-aware recovery.
• Exposure to replication, snapshots, deduplication and immutable backup concepts.
• Basic scripting knowledge using PowerShell, Python or Shell.
• Experience with backup compliance, capacity forecasting and disaster recovery testing.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.