You’ll Thrive in This Role If You

• Have 5+ years of experience building and shipping products
• Have owned large-scale, enterprise products end-to-end
• Are comfortable working with APIs, databases, and system design
• Have strong product instincts and care about user experience
• Enjoy owning problems end-to-end, not just implementing tasks
• Are comfortable navigating ambiguity and working in early-stage environments
• Collaborate well with designers and product teams
• Move fast while maintaining a high bar for quality

The Process

We aim to hire with intention, respect your time, and offer feedback along the way.

1. Initial conversation (20 minutes) We’ll explore your motivations, share what we’re building, and answer your questions.
2. In-depth interview (60 minutes) We’ll go deeper into your craft and experience. No live coding. No prep work necessary.
3. Take-home project (2–4 hours) You’ll complete a short, well-scoped exercise that mirrors the kind of work you’d do here.
4. On-site visit (1–2 days) Join us in the office to review your take-home, grab lunch, and work on something real.

Compensation and Benefits

We believe great people build great companies – and we invest accordingly.

• Competitive salary + meaningful early-stage equity
• Full benefits: medical, dental, vision, 401(k), and commuter benefits
• Generous time off: many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
• Office perks: lunch and dinner provided daily, in-office snacks, and health & wellness benefits
• Team culture: regular off-sites, tight feedback loops, and a bias toward action

Why Lapel, Why Now

1. A trillion-dollar problem hiding in plain sight. Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems. We're rebuilding this from the foundation, and AI makes now the only moment it's possible.
2. The most interesting place to apply AI is where the work actually happens. Customer operations is one of the largest, most under-built surfaces in software. Every company runs on it, every team feels the pain, and the tools haven't been seriously reimagined in fifteen years. We think the next generation of category-defining B2B companies will be built here.
3. One platform, every customer-facing team. Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it. Owning the foundation means the surface area grows with the company, from a single team to the entire revenue org to the whole business. That's the market, and the mission: better service at internet scale.

Lapel works in person in San Francisco, five days a week, at our office on Market Street. We hire people who'd be restless anywhere else.

Other notices

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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