• Obtains and maintains expertise in T2 PARCS software and supported hardware. Researches, understands, and evaluates competitive solutions. Receives and relays direct feedback from customers in order to improve product functionality and competitiveness.

• Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics.

• Maintains a professional and appropriate appearance and demeanor when working with customers and partners.

Note: The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Non-Essential Position Functions

• Other duties as assigned.

• Some component of assembly, troubleshooting, and repair.

Supervisory Responsibilities

• None at this time.

Education and Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry

• Experience in software/firmware environment preferred.

Knowledge, Skills, and Abilities

• Extensive knowledge of T2’s software products, services, and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.

• Extensive knowledge of various operating systems, software products (e.g. word processors, spreadsheet programs, etc.).

• Strong time management skills.

• Knowledge of parking industry which can be obtained through intellect and dedication to gain such knowledge.

• Ability to work well in a cross functional environment.

• Ability to push self to constantly improve.

• Ability to maintain a positive attitude and enthusiasm.

• Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.

• Ability to respond to common inquiries or complaints from customers and staff.

• Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff.

• Ability to calculate figures and amounts such as discounts and percentages.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

• Ability to prioritize tasks and tactfully negotiate priority with end users.

• Ability to work under deadline pressure and extra hours if needed.

• Ability to work independently as well as part of a team.

Certificates, Licenses, Registrations

• None at this time.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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