What We're Looking For

The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach and the ability to independently work through complex problems.

You'll bring:

• Professional experience providing technical or desktop support in an enterprise or professional environment.
• Experience troubleshooting issues that extend beyond basic help desk procedures.
• Strong analytical and problem-solving skills.
• Working knowledge of Windows environments, endpoint hardware, Microsoft 365, VDI, networking, connectivity, and peripherals.
• Experience supporting specialized business or engineering applications is highly valued.
• The ability to determine whether an issue originates with an application, endpoint, network, user configuration, or underlying infrastructure.
• Strong ticket ownership, prioritization, documentation, and escalation skills.
• Excellent communication and customer-service skills.
• The ability to work independently while collaborating effectively with a broader IT team.
• A commitment to continuous learning, knowledge sharing, security, and process improvement.

Relevant education, technical training, certifications, or an equivalent combination of education and professional experience will be considered.

Additional Requirements

• Ability to participate in an on-call rotation.
• Ability to occasionally travel to other company locations.
• Ability to assist with desk moves, office moves, endpoint changes, and non-standard technology requirements.
• Professional and effective communication with users at all technical levels.
• Ability to occasionally lift equipment weighing up to 15 pounds.

Why Consider This Opportunity?

This is a strong opportunity for an IT support professional who wants to move beyond routine ticket resolution and take on more complex technical challenges. You'll have exposure to enterprise Microsoft technologies, VDI, specialized engineering applications, endpoint infrastructure, and cross-functional IT projects while becoming a key technical resource for the support organization.

Interested? Apply today to learn more about the opportunity and the organization.

This position is being recruited on behalf of a client. The client and additional company-specific information will be shared with qualified candidates during the recruitment process.

Equal Opportunity Employer: All qualified applicants will be considered without regard to legally protected characteristics.