Senior leadership role building and scaling the Operations & Maintenance organization for an AI cloud infrastructure company's data centers across North America. Responsibilities include incident management, SLOs, on-call programs, runbooks, and root cause analysis, partnering with Engineering, Networking, and Hardware teams. Preferred tooling includes Grafana, Prometheus, Datadog, PagerDuty, and Opsgenie.
Data Center Operations and Maintenance Senior Director
Location: Hybrid | Bellevue, WA (downtown)
Titles: Manager, Director, Senior Director, VP (multiple roles available)
Lead the Operations Organization Behind Next-Generation AI Infrastructure
A well-funded, rapidly growing AI infrastructure company is building a next-generation cloud platform designed to power the full lifecycle of artificial intelligence. The organization is developing a comprehensive AI infrastructure, platform, and services portfolio that supports the full spectrum of AI workloads—including large-scale compute, model training, fine-tuning, inference, and emerging agentic AI applications.
Backed by significant long-term investment, the company combines the speed, ownership, and innovation of a startup with the stability and resources of an established parent organization. Engineering teams are intentionally lean, highly collaborative, and AI-native, leveraging automation and modern tooling to operate world-class infrastructure at scale.
As AI data centers come online across North America, the company is building its Operations & Maintenance leadership organization. We're seeking experienced operational leaders who have built and scaled production infrastructure organizations and can establish the people, processes, tooling, and operational discipline required to deliver exceptional reliability and customer experience.
This is a leadership role responsible for building and scaling the Operations & Maintenance function supporting mission-critical AI infrastructure. Depending on experience, responsibilities may range from leading a regional operations team to defining the long-term operational strategy across multiple facilities.
You will partner closely with Engineering, Infrastructure, Networking, Hardware, and Customer Operations leadership to create a highly reliable, scalable operating model capable of supporting one of the industry's most advanced AI infrastructure platforms.