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IT Support Analyst role at a US third-party logistics company, covering the Mid-Atlantic region (NY, NJ, MD). Responsibilities include level 1 support for warehouse systems (Synapse WMS, ProShip, NiceLabel), RF handhelds, and warehouse hardware, plus documentation and on-call facility support. Tools named include Okta, Meraki, PagerDuty, ITGLUE, and Wavelink.
Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.
We are currently looking for an IT Support Analyst to join a well-established third-party logistics (3PL) company based in the US. The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk.
It's designated for "on call" facility level support and may be asked to travel frequently within the region throughout the day and/or on short notice off hours. Travel expectation outside of the region will be less than 10%.
This position covers the Mid-Atlantic region, including locations in NY, NJ, and MD.
We respect your time and effort, so our recruitment process is as short and convenient as possible. Our recruiters are committed to keeping you in the loop and will happily answer your questions to help you prepare or clarify our expectations.
