WHAT YOU'LL BRING

• 2 to 4 years in IT support, help desk, office coordination, or a similar operations role
• Hands-on comfort with both macOS and Windows: you can set up, troubleshoot, and reset a laptop without a tutorial
• Organized enough to track hundreds of small things (devices, orders, requests) without dropping any
• Bias to action: you fix the problem or find who can, instead of waiting to be told
• Low ego and plenty of patience
• Clear writing, especially for instructions other people need to follow
• Ability to work onsite in our downtown Boston office

BONUS POINTS

• Experience administering an MDM (Electric AI, Jumpcloud, Jamf, Intune or similar)
• Experience coordinating and overseeing an office move
• Prior experience at an early-stage startup (Seed to Series B)

HOW WE WORK

We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

COMPENSATION & BENEFITS

The base salary range for this role is $69,003 – $81,180.

Base salary is only one part of your total compensation package at CivilGrid, which also includes meaningful early-stage equity, comprehensive benefits, and the opportunity to shape a category-defining company. The base salary range listed above may encompass various levels and/or geographic locations; final offers are determined based on the candidate's experience, skills, level, and work location.

In addition to base and equity, we offer:

• Company-funded medical, dental, and vision insurance — including plans for all 3 at no cost to the employee
• FSA (health and dependent care)
• Unlimited PTO and a culture that expects you to actually use it
• 401(k) plan
• Flexible, remote-friendly work environment
• A high-trust team, real ownership, and the chance to do the most meaningful work of your career

EQUAL EMPLOYMENT OPPORTUNITY

CivilGrid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal, state, or local law. Employment decisions at CivilGrid are based on business needs, job requirements, and individual qualifications. If you require a reasonable accommodation to participate in the application or interview process, please contact us — we're happy to help.

Compensation: $69,003 - $81,180