Project and Site Support

• Complete assigned portions of infrastructure upgrades, site openings, remodels, equipment refreshes, and technology deployments.
• Review project requirements, identify technical dependencies, provide status updates, and communicate risks or delays to project leads.
• Work effectively at offices, retail locations, manufacturing facilities, warehouses, and active construction sites, including environments that may be hot, cold, dusty, or temporarily without normal facilities.
• Travel as required, including occasional last-minute trips, to support business-critical issues and scheduled project work.

Documentation, Standards, and Team Development

• Create and maintain accurate technical documentation, installation records, support procedures, diagrams, asset information, and knowledge-base articles.
• Follow and reinforce company standards for security, change control, incident management, equipment installation, and customer communication.
• Provide practical guidance and knowledge sharing to Associate Engineers without serving as the team’s primary mentor, technical authority, or highest escalation point.
• Identify recurring issues and recommend practical improvements to system reliability, support processes, and operational efficiency.

On-Call and Other Duties

• Participate in after-hours, weekend, and holiday on-call support rotations.
• Support information systems planning, implementation, administration, and operational readiness across multiple IT functional areas.
• Perform additional responsibilities as assigned by management.

Qualifications / Requirements:

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or a related field preferred.
• Flexibility to participate in on-call rotations and travel up to 40%, including occasional last-minute travel.
• 3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role.
• Demonstrated ability to independently troubleshoot and resolve moderately complex hardware, software, server, network, wireless, and connectivity issues.
• Working knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices.
• Experience performing installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures.
• Ability to organize work, manage multiple priorities, communicate status, and complete assignments with limited day-to-day supervision.
• Strong written and verbal communication skills and a professional approach when working with internal customers, vendors, contractors, and team members.
• Ability to document technical work clearly and provide appropriate guidance to less-experienced team members.
• Ability to pass state cannabis licensing requirements, including federal background checks.
• Valid driver’s license and ability to meet company travel requirements, where applicable.

Physical and Work Environment Requirements

• Ability to lift and carry up to 50 pounds and perform equipment setup, boxing, unboxing, mounting, and cable installation.
• Ability to walk, stand, bend, kneel, climb stairs and ladders, use basic hand tools, take accurate measurements, and perform minor installation or carpentry-related tasks when required.
• Ability to work safely around low-voltage cabling and electrical infrastructure while following company safety requirements and using qualified electrical personnel when required.
• Ability to work in active construction sites and operational facilities where conditions may include heat, cold, noise, dust, limited access, or temporary lack of restroom facilities.

#LI-REMOTE

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$75,000

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$90,000 USD