Product manager role owning how teams evaluate Keycard, including the evaluation journey, milestones, and metrics. The work covers SDK quickstarts, CLI onboarding, console setup, docs, and template repos, with the goal of reducing time-to-first-credential-exchange. The role converts field-engineer walkthroughs into self-guided paths.
About Keycard
At Keycard, we're building identity and access infrastructure for the agent-native era, where software isn't static but a dynamic, constantly changing system of AI agents working on behalf of people and businesses. Keycard gives every agent a verified identity and issues short-lived, task-scoped credentials at runtime, so agents can only do what they were asked to do, and every action is fully auditable. We're backed by a16z, Boldstart, and Acrew, and our founding team built and scaled Snyk, Auth0, HashiCorp, and Heroku.
We're hiring a Product Manager to own how teams evaluate Keycard, and the developer experience they meet when they do.
Keycard is a control plane for agents: identity, credential exchange, delegation, policy, and audit. Every customer starts with an evaluation, and today a field engineer runs each one by hand: setup, first credential exchange, integration questions. Your job is to turn that walkthrough into product, so an evaluation can run well without us in the room.
You'll define what a successful evaluation looks like for an agent-identity product, instrument the journey so we can see where evaluators stall, then work with engineering to fix the worst spots. Sometimes the fix is a feature, more often it's a better quickstart, a template repo, an error message that says what to do next, or a docs page that assumed too much context.
Expect to spend real time with the people running evaluations: watching onboarding sessions, sitting in on field-engineering walkthroughs, reading support threads, and finding out why a team went quiet mid-eval.
What We Offer