Senior Performance Strategist at TrueAccord, a TrueML subsidiary, owning end-to-end diagnosis of performance shifts across a $30B collections book. Translates root-cause findings into recommendations, runs forecasting and structured experiments, and works with Client Managers on performance narratives. Requires advanced SQL (e.g., Snowflake), Python logic reading, and Looker or Tableau.
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
When performance shifts on a $30B book, you will be the expert who explains
why
—and gets it right
. Joining TrueAccord as our Sr. Performance Strategist, Collections, you will own the end-to-end diagnosis of performance shifts across our AI- and data science-driven recovery platform
. Your critical goal is to translate data findings and system behaviors into high-impact, actionable recommendations that directly optimize liquidation, engagement, and client outcomes
. You will work alongside a dedicated Sr. Strategy Manager, Sr. Data Scientist, and agentic AI tools, giving you full leverage to focus on deep-dive root cause analysis and strategic impact
.
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This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Compensation: USD 120,000 – 170,000 per year salary
