Technical Operations Engineer
Stripe · South San Francisco, CA
Extracted from the posting
Technical Operations Engineer supporting Stripe's Connect and Risk/Compliance systems. Handles technical investigations, automates processes, designs alerting systems, and conducts data analysis. Uses Ruby, Python, SQL, Prometheus, Datadog, and incident response tooling.
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Become a domain expert in Connect and Risk and Compliance areas of Connect.
- Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes.
- Organize and direct complex technical changes as part of product releases and merchant onboarding and migrations.
- Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe.
- Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether.
- Conduct data analysis to understand the impact of risk and compliance interventions on the users and surface future product opportunities.
Who you are
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Computer Science, Information systems, Engineering, or a related field, plus 2 years of experience in Technical or technical user-facing roles.
Must also have 2 years of experience in each of the following:
- Developer tools including git;
- Scripting and automation skills including Ruby and Python;
- Writing tooling and automation, including testing and idempotency;
- Observability tooling including metrics (Prometheus, Datadog), logging (LogScale), and distributed tracing (Honeycomb);
- Incident response, on-call rotations, runbooks, and postmortem processes; and
- Using SQL and relational databases including PostgreSQL or MySQL for operational tasks.
Salary: $137,000.00 - $205,600.00 /yr.
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
100% Telecommuting permitted.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA75
