Senior Platform Engineer

Loop helps merchants build customer confidence and increase their profit through better post-purchase experiences. Our platform makes that possible, and the quality of that platform shapes how quickly, reliably, and confidently our engineers can deliver.

We’re hiring a

Senior Platform Engineer

to help us make that foundation simpler, safer, and easier to use.

This is a hands-on individual contributor role with influence over our technical direction. You’ll build infrastructure, improve delivery workflows, investigate production behavior, and help other engineers operate more independently. You’ll also help shape how Engineers and AI agents work effectively within our engineering environment.

We’re looking for someone we can trust with an outcome: someone who asks good questions, develops a point of view, brings others along, and follows through.

Our environment includes AWS, Kubernetes, Docker, Terraform, GitLab CI/CD, Datadog, Linux, and PHP/Laravel, alongside data and workflow systems. You don’t need prior experience with every tool.

What You’ll Do:

Your Experience:

What success looks like:

#LI-ST1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here:

https://loopreturns.com/careers

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here

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Compensation: USD 160,000 – 200,000 per year salary