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Hiring the company's first Technical Support Engineer to own enterprise customer technical escalations end to end and build the support function. The role debugs integrations, agent behavior, and data pipelines in Fortune 500 production environments using logs, APIs, and agent traces, and works with engineering to ship fixes. Stack mentions include Python, SQL, REST APIs, webhooks, Pylon or Zendesk, and Linear.
Cogent is an Applied AI Lab building the next generation of AI agents for cybersecurity. AI has fundamentally changed how attacks happen, allowing malicious actors to operate at unprecedented speed and scale. Cogent's "AI Taskforce" assesses petabytes of enterprise data to remediate these issues before critical breaches occur.
To stay at the cutting edge, we blend frontier research with real-world execution. Alongside our core product work, Cogent Research serves as our applied AI lab, providing the research horsepower needed to make truly agentic security workflows a reality.
We partner with Fortune 500 companies to secure some of the most complex production environments in the world.
We're backed by Greylock & Bain Capital Ventures, and we've built a team with the best minds in applied AI. Our team is comprised of people from:
We're hiring our first Technical Support Engineer to own customer issues end to end and build Cogent's support function as our enterprise customer base scales. When an integration breaks or an agent behaves unexpectedly in a customer's production environment, you'll diagnose it, drive the fix with engineering, and close the loop with the customer.
Cogent is an equal opportunity employer. We welcome applicants of all backgrounds and evaluate candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.