About Highrise AI
Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. Designed for developers and enterprises operating in performance-critical and security-sensitive environments, Highrise delivers scalable GPU compute across dedicated clusters, managed cloud, and confidential environments.
Highrise combines bare-metal performance with full-stack orchestration, API-driven access, and hardware-enforced isolation to support training, fine-tuning, and production-scale deployment of AI models. From reserved GPU capacity to enterprise-grade confidential compute, Highrise provides flexible infrastructure models tailored to the needs of builders operating at scale.
Beyond infrastructure, Highrise integrates disciplined operations, advanced automation, and on-site engineering expertise to sustain high uptime and predictable performance across deployments. These capabilities extend beyond Highrise-owned fleets: through managed services, Highrise also operates third-party GPU hardware on behalf of customers and partners, applying the same operational standards to infrastructure it does not own.
Highrise is a subsidiary of Hut 8 Corp., an energy infrastructure platform. Hut 8 integrates power, digital infrastructure, and compute at scale. Highrise serves as the compute and operations layer—designing, deploying, and operating next-generation GPU clusters from commissioning through production.
ROLE OVERVIEW
We are looking for hands-on network/systems engineers to provide oversight to our frontline NOC teams, ensuring we maintain the fastest response possible to service impacts affecting our AI cloud infrastructure 24x7. The successful candidate combines proven experience in high-stakes 24x7 environments, demonstrated technical aptitude, and excellent customer-facing skills.
KEY RESPONSIBILITIES
24x7 Persistent Vigilance and Response
- Provide oversight no NOC workflows to ensure critical issues are resolved with due urgency.
- Manage impacts to compute, storage, and network resource pools to meet SLA commitments.
- Respond to customer escalations during business hours and as part of a shared on-call rotation.
- Lead incident management and drive impact prevention actions.
Documentation, Enablement, and Collaboration
- Create and maintain clear documentation, standards, and runbooks for your focus area.
