SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

EXECUTIVE IT SUPPORT SPECIALIST

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and excellent oral and written communication skills.

RESPONSIBILITIES:

• Provide high-level customer support with a focus on ownership and follow-through with every interaction.
• Promptly resolve challenging escalations involving hardware, software, and network issues.
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.
• Design, document, deploy, and support a wide range of technologies used by the executive team in both their offices and residences.
• Provide AV and conference support for onsite and offsite meetings, events, and presentations, including the technical setup for highly visible executive sessions.
• Handle sensitive information with discretion and confidentiality.
• Manage schedules and provide after-hours and weekend support when necessary.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in computer science or engineering.
• Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
• Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
• Experience with video conferencing hardware and software.
• Strong general computer technology skills.
• Demonstrated knowledge in both wired and wireless network technologies.