o Train and educate staff on processes and efficiency.

o Participate in community events.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

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21st largest credit union in the U.S. and the largest financial institution based in the North Bay

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Recognized by Newsweek as one of "America's Best Credit Unions 2026"

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Awarded a 5-Star Bauer Rating

•  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"

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Top Corporate Philanthropists (#24) - San Francisco Business Times

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Voted Best Places to Work in the North Bay 21 years in a row

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World-class Employee Engagement scores

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Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

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Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Knowledge of process management techniques.
• Knowledge of Lean, Six Sigma, and other continuous improvement methodologies.
• Knowledge of process modeling notation, value stream mapping, and workflow automation tools.
• Knowledge of project management techniques.
• Ability to act independently and make quick decisions.
• Ability to build business cases and quantify benefits with Finance and business partners.
• Ability to lead change management efforts so process improvements are adopted and sustained.
• Knowledge of current business analysis techniques.
• Knowledge of multiple SDLCs, including Scrum, Agile, and Waterfall.
• Ability to effectively manage multiple tasks and deadlines simultaneously.
• Ability to manage, develop, and implement technology related projects.
• Ability to work weekends and late nights when needed.
• Ability to interact and communicate with outside vendors.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Ability to communicate and collaborate with both onshore and offshore vendors.

Licenses and Certifications

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in business administration, management information systems, project management, or closely related field, and a minimum of five years’ progressively responsible experience in business analysis, process analysis, system design and integration, or similar. Prior experience leading process improvement initiatives in financial services is a plus.

Compensation: Base starting range: $107,168 to $141,191 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn.

• Ability to stand for extended periods of time occasionally.

• Ability to lift objects up to 25 pounds occasionally.

• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer