4. Practices & Enablement

• Establish and uphold solution design standards, documentation expectations, and SDLC discipline within the team.
• Apply sound system governance practice - change management, environment and release management, access controls, segregation of duties, and audit trails.
• Develop and deliver end-user training and enablement for the systems and processes you deliver.
• Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.

Who You Are

• 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension
• Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem - data model, objects, workflows, and how they integrate with ERP systems.
• Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring.
• Strong functional knowledge of financial and accounting processes - order-to-cash, procure-to-pay, record-to-report.
• Working knowledge of commercial and operational processes beyond finance: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments.
• Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments.
• Ability to move in a single day from detailed technical configuration discussions with engineers to future-state strategy conversations with senior business stakeholders.
• Proven ability to build cross-functional relationships that make large-scale process and system changes stick.
• Comfortable challenging the status quo - with the knowledge to explain why - and leading by example in improving ways of working.
• Experience with agile delivery methodologies and common SDLC frameworks.
• Ability to thrive in a fast-moving environment where context switching, scoping, and committed delivery happen in parallel.
• Growth mindset and genuine interest in learning new systems and domains.

Nice to Have

• Best-practice knowledge of IT General Controls - change management, access controls, segregation of duties - and how to design systems that hold up to audit.
• Experience onboarding new SaaS applications into an ERP ecosystem, including vendor evaluation, selection, and implementation oversight.
• Familiarity with WMS, 3PL, and carrier integrations.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, [email protected]. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

Compensation: CA$160K - CA$200K