• Guide the design, implementation, and operation of cloud and on-premises infrastructure across Azure, AWS, and customer-managed environments
• Oversee infrastructure-as-code practices using Pulumi, Bicep, Terraform, or similar tools
• Own the reliability and operation of production Kubernetes environments, including deployments, scaling, monitoring, and incident response
• Drive the development and improvement of CI/CD pipelines for a large-scale monorepo
• Establish consistent observability practices across metrics, logs, traces, and alerting
• Advance reliability practices, including SLOs, capacity planning, disaster recovery, and runbook development
• Support and scale enterprise AI deployments, including GPU infrastructure, model-serving workloads, and high-concurrency systems
• Partner with engineering teams to improve developer experience, platform usability, and deployment velocity
• Strengthen secrets management, access controls, and infrastructure security
• Evaluate and adopt tools that improve reliability, scalability, and operational efficiency
• Participate in incident response and ensure incidents lead to durable improvements

Required Qualifications:

• 7+ years of professional DevOps/SRE/Infrastructure experience
• 3+ years of experience managing teams
• Deep expertise with Kubernetes in production (AKS, EKS, or GKE)
• Strong infrastructure-as-code skills (Pulumi, Terraform, or Bicep)
• Experience operating CI/CD systems (GitHub Actions, ArgoCD, or Jenkins)
• Proficiency in at least one scripting/programming language (Python, Go, TypeScript, or Bash)
• Solid understanding of IaaS providers, networking, DNS, load balancing, and TLS
• Experience with monitoring and observability stacks (Datadog, Prometheus, Grafana, or similar)
• Experience with multi-cloud or hybrid (cloud + on-prem) deployments
• Strong communication and cross-team collaboration skills
• Organized, great attention to detail, comfortable operating in a ticketing environment
• Thrives in fast-paced startup environments

Nice to have:

• Experience with GPU infrastructure and ML/LLM serving workloads (vLLM, TEI)
• Familiarity with Temporal or other workflow orchestration systems
• Security and compliance background (SOC 2, HIPAA, GDPR)
• Experience managing infrastructure costs and capacity at scale

How You Show Up:

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

What We Offer:

• 100% of medical, dental, and vision premiums covered for you, 80% for family
• HSA and FSA plans available
• Unlimited vacation and 100% paid parental leave
• Free lunches, onsite gym, and commuter benefits for in-office employees
• $1,000 home office stipend and $5,000/year for continuing education
• Competitive salary, comprehensive benefits, and meaningful equity
• ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale

Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!

Compensation: $185K - $225K