Hotline Support Specialist role with ELEKS supporting a University Medicine in Germany's public website and intranet, including a new CMS, content migration, and transition to ongoing service operations. The role handles hotline calls, classifies and escalates incidents per SLA, and logs tickets in Jira or similar systems. Stack includes Drupal, GitLab, AWS, and PagerDuty (plus-listed).
ELEKS
Customer Support Office
is looking for a Hotline Support Specialist in Poland, Germany, or other EU countries.
ABOUT CLIENT
ELEKS is starting a new collaboration with University Medicine in Germany. The project focuses on the digital transformation of the public website and intranet, including the introduction of a new content management system, migration of existing content, and transition into ongoing service operations.