What’s unique about working here?

Mission-driven capitalists

We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.

Working like athletes

Like athletes, we are constantly honing our craft to produce our best possible work.

We work with intention and humility. We support and challenge each other to be our best selves.

And as a team, we achieve goals together that would be impossible alone.

The role: AI Quality Operator

Improve the quality of our AI agents by reviewing the output of their work. For example, for our phone-calling AI agents, you will:

• Review transcripts and recordings of their calls
• Understand issues that arose on those calls
• Label and document those issues
• Provide suggested guidance on how to improve going forward

Your efforts will contribute directly to the quality of our AI agents, and thus to our mission.

DNA

Core traits and capabilities of a high-performing Neon quality operator.

• Detail-oriented: You will need to maintain outstanding attention to detail, as you review AI agent work product at scale.
• Speed: You will need to execute with speed and urgency.
• Rigorous: You will need to often investigate and deeply understand a problem, in order to suggest helpful solutions. To that end, you must be willing to do the hard thinking required to understand the root cause of an issue that you have identified. Surface level thinking will not suffice.
• Growth mindset: Curious, experimental, adaptable.

Experience

• Experience operating with excellence in a fast-paced, dynamic environment.
• Early in your career with demonstrated talent, hustle, and creativity.

Join Us!

Neon is building the automation platform for healthcare enterprises.

We're backed by top Silicon Valley investors.

We're profitable and growing fast with 7+ figure customer contracts.

Apply today to join a rocket ship that is bringing state-of-the-art AI systems to pharma, and bringing life-saving medications to the patients who need them.

Please note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position.

Keywords: AI Quality Operator, AI Quality Associate, Conversational AI Specialist, AI Quality Specialist, AI Review Operator, Business operations, Quality operations, QA, Quality Operations Specialist

Compensation: $93K - $186K