Experience & Qualifications

• 3+ years in a Support Engineering, Technical Support, or Trust & Safety / security-operations role.
• Working experience in ad operations or another AdTech-adjacent position.
• Able to read and debug JavaScript and ad markup, and to trace redirect chains and creative behavior.
• Hands-on proficiency with browser and network debugging tools (Chrome DevTools, HAR/network waterfall analysis).
• Comfort operating a high-volume queue: triaging and prioritizing time-sensitive escalations and communicating clearly during active incidents.
• Excellent written and verbal communication; you can explain a technical root cause to a non-technical contact.
• Exceptional organization, attention to detail, accountability, and transparency.
• An investigative mindset and entrepreneurial spirit — you dig until you find the real cause.
• Passion for web technologies and for staying current with malvertising and industry trends.
• Ability to demonstrate and whiteboard the Confiant product suite to customers and partners.

Nice to Haves

• Familiarity with Google Ad Manager or other major ad servers.
• Familiarity with Python and PHP for scripting
• Knowledge of programmatic ad serving and the SSP/DSP supply chain.
• Hands-on experience debugging header-bidding technologies such as Prebid.js and wrapper setups.
• Experience with VAST/video and in-app (SDK) ad debugging.
• Experience debugging with Claude.
• Comfort with regular expressions (for keyword/blocklist logic) and basic SQL or dashboard/reporting tools for discrepancy and ad-hoc analysis.
• Exposure to security or trust-and-safety concepts (malware, phishing, cloaking, redirect techniques).

Benefits

• Fully Remote
• Unlimited Paid Time Off
• Sabbatical
• Stock Option Plan
• Exceptional Health Care Plans (Medical, Dental & Vision)
• FSA & Commuter Benefits
• Employee Sponsored Disability & Life Insurance
• 401(k) Plan with Automatic Employer Contribution
• Enhanced and Extended Family Leave
• Learning & Development Budget
• Yearly Office Supply Stipend
• Free Global Co-Working Membership

Confiant may use artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications. These AI/ML tools assess applications against the characteristics and qualifications relevant to the job requisition. These tools are designed to help identify potentially qualified candidates, but they do not make automated hiring decisions. The AI/ML-generated assessments are one of several factors considered in the hiring process. Our human recruiters thoroughly evaluate your skills and qualifications to determine your suitability for the role.

If you are a New York City resident, you have a right to take at least 10 business days to decide whether to proceed with submitting your information through this process. By continuing, you confirm your understanding of this notice. If you choose to proceed before the 10-business-day period expires, you are making a knowing and voluntary decision to do so.

Compensation: $85K - $180K