Endpoint and asset lifecycle management

• Own the lifecycle of laptops, mobile devices and other IT assets — procurement, configuration, deployment, maintenance, recovery and secure decommissioning.
• Configure and support macOS devices through Jamf, including enrollment, application deployment, policy management and compliance monitoring.
• Coordinate warranty support, repairs, replacements and hardware recovery with employees and vendors.

Bay Area workplace technology

• Provide hands-on technology support for the Bay Area office, including workstations and conference-room technology.
• Coordinate with vendors and internal partners during office changes, technology upgrades or new workplace setups.

Global operations and vendor management

• Partner with the EMEA managed-service provider on timely support, device delivery and asset recovery.
• Manage hardware and service-provider relationships, monitoring delivery quality and escalating issues when required.

Process improvement and projects

• Use ticket trends, SLA performance, employee feedback and asset data to identify service and process improvements.
• Identify opportunities to automate repetitive IT workflows — onboarding, offboarding, access provisioning and device management.
• Lead assigned IT projects from requirements gathering through implementation, documentation and adoption.

Who You Are

• Five or more years of relevant experience in corporate IT support, systems administration or IT operations.
• Hands-on experience administering macOS endpoints in a corporate environment, with strong experience in Jamf or a comparable MDM platform.
• Experience administering Okta or another enterprise identity provider.
• Experience supporting business applications such as Google Workspace, Microsoft 365, Notion, Linear, Slack and Zoom.
• Experience managing employee onboarding, offboarding, access provisioning and hardware lifecycles.
• Experience working through an IT service-management or ticketing system against defined service levels.
• Strong troubleshooting and analytical skills, and the ability to manage several competing requests and projects while meeting deadlines.
• Strong written and verbal communication skills, including explaining technical concepts to non-technical employees.

Even better if you have

• Experience working in a distributed, high-growth or startup technology environment.
• Experience supporting office networks, conference-room technology and workplace IT systems.
• Experience managing vendors, managed-service providers and international hardware logistics.
• Familiarity with SOC 2, ISO 27001 or comparable security and compliance environments.
• Experience automating IT workflows through scripting, APIs or workflow-automation tools.
• Relevant Jamf, Okta, Apple, ITIL or CompTIA certification.

You will thrive in this role if

• You take ownership of problems and remain accountable until they are resolved.
• You enjoy combining hands-on employee support with systems and process improvement.
• You can establish structure and priorities in a fast-changing environment.
• You communicate proactively and build trust with employees, partners and vendors.
• You apply sound judgement when handling access, employee information and security-sensitive issues.
• You look beyond the immediate request to identify root causes and scalable solutions.
• You work effectively both independently and as part of a distributed team.

This role carries a total potential annual earnings (OTE) of $135,000–$148,000, comprising a base salary of $135,000 and variable pay of up to $13,500, plus equity. This range doesn't include additional benefits. Salary may be adjusted based on business needs. Final offer may vary based on skills, experience, location, and other compensation components.

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