US Workplace & Site Technology

• Provide on-site and remote support for Microsoft 365, Intune, Windows, macOS, mobile, printing, and meeting-room AV/VC
• Handle escalated issues for traders, executives, and business teams with clear communication
• Manage device deployments, office tech changes, and vendor coordination across US sites
• Oversee service delivery with Garda’s MSP, ensuring timely resolution

Global Operations & Security

• Coordinate follow-the-sun handoffs with the Non-US lead
• Implement vulnerability remediation, patching, and security hardening; support incident response
• Own technical projects, migrations, and rollouts across US operations
• Maintain runbooks and scripts, automate repeatable work, and coach others

Qualifications & Desired Skills

• 8-10 years of senior-level, hands-on infrastructure and workplace support experience, with the ability to independently diagnose problems and safely make production changes, along with 2-3 years of experience managing people.
• Track record resolving complex escalations and leading service restoration
• Direct people management experience, including coaching, reviews, development planning, and accountability
• Experience with backup and recovery, monitoring, patching, and change control
• Experience supporting Microsoft 365, Intune, Windows/macOS, AV/VC, and office hardware in a distributed environment
• Strong communication, including incident updates, documentation, and cross-region handoffs
• Able to balance hands-on technical work with managing a team and priorities across US locations

Preference for experience with:

• AWS, Infrastructure as Code, PowerShell, Python, Terraform, or Ansible (Azure a plus)
• Enterprise monitoring, virtualization, storage, and backup platforms
• Exposure to security operations such as vulnerability remediation, EDR/MDR, MFA, certificates, and incident response
• Financial services, trading, or another high-availability, multi-site environment
• Track record as a hands-on leader who works alongside the team and stays technically current
• Demonstrated accountability and decisiveness, with good judgment on risk and priorities
• Effective under pressure, with a disciplined and approachable communication style
• Track record of coaching and driving continuous improvement within team

Candidate Privacy Notice

This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.

Base Salary for this role is expected to be between:

$150,000

—

$200,000 USD