What we’re looking for

• 1–3 years of experience in IT support or a similar role.
• A passion for technology and helping people, with a patient, approachable style and strong written and verbal communication skills.
• Hands-on experience configuring and troubleshooting Mac and Windows hardware, operating systems, applications, and peripherals.
• Experience supporting mobile devices, including iPads and phones, with familiarity in device enrolment, configuration, and troubleshooting.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, and firewalls.
• Familiarity with Apple Business Manager and mobile device management platforms such as Intune, Jamf, or SimpleMDM.
• Familiarity with Google Workspace administration, including user accounts, permissions, and access management.
• An interest in creating clear documentation and finding ways to make IT support more efficient.
• A positive, curious approach to AI and an interest in applying it to everyday work.
• The ability to manage competing priorities, follow through on requests, and recognize when to ask for help or escalate an issue.
• A willingness to learn new technologies, seek feedback, and grow your technical skills.

Nice to have

• Experience with cloud-managed networks such as UniFi or Cisco Meraki.
• Experience supporting meeting room A/V systems, video conferencing equipment, or network printers.
• Experience with IT asset management systems.
• A relevant degree, diploma, or IT certification.

Why you’ll love it at Clutch

• Join one of Canada’s largest and fastest-growing B2C startups, reinventing how people buy, sell, and own cars.
• Build it from scratch: this is a new role, and you’ll define how IT runs at our Wolfedale facility — the inventory, the processes, the knowledge base.
• Breadth you won’t get at a help desk: devices, networking, A/V, onboarding, and IT projects, owned end to end.
• Direct mentorship from the IT Manager and a clear runway into systems administration and networking as Clutch scales.
• Competitive pay, equity incentives, and comprehensive health and dental benefits.

Employment Type

• New, Permanent Full-Time.
• On site at our Wolfedale facility in Mississauga, Ontario, five days per week.
• Reports to the IT Manager.

Compensation & Benefits

• Base salary: 55,000–70,000 CAD annually.
• Equity incentives.
• Comprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage.
• Pay reflects skills, performance, market benchmarking, responsibilities, and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].

We use AI-assisted tools to help screen and assess applications. Final hiring decisions are made by our team.