About Versapay 🚀

Versapay is the platform that rewires AR by removing barriers from collecting and reconciling B2B payments, providing end-to-end cash flow clarity and ensuring businesses can manage working capital on their terms.

By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven advantage. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and processes $300B+ in payments volume annually.

Think you might be the next Veep to join? Read on!!

Role Overview:

As a Technical Support Specialist at Versapay, you are the technical bridge between customers and our product/engineering teams. You will resolve escalated, complex technical issues, often involving integrations, APIs, and ERP workflows. This role requires deep product knowledge, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams. You will not only solve problems but also drive continuous improvement in both product and support processes.

What you'll do:

• Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations. 
• Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms. 
• Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams. 
• Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.). 
• Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting. 
• Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs. 
• Act as a technical SME during client escalation calls, providing expertise on system architecture, data flows, and configuration best practices. 
• Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues. 
• Create and maintain advanced troubleshooting guides, runbooks, and internal knowledge base articles for complex technical scenarios. 
• Document all customer interactions, solutions, and troubleshooting steps in platforms like Intercom and Salesforce for future reference and team enablement. 
• Analyze escalation trends and recurring technical issues to recommend product/process improvements.