About Lightfield

Lightfield is reimagining CRM as a world model of a business. By learning from emails, meetings, and customer conversations, we’re building a living understanding of how a company works—so AI can help teams anticipate what comes next, make better decisions, and take action.

More than 5,000 companies have used the product since its November launch. We’ve raised more than $70M from Andreessen Horowitz, Coatue, Maverick Ventures, and Greylock to attack the biggest software category in the world. We previously built Tome, which reached more than 25 million users, and our team brings experience from Llama, Instagram, Google, and Salesforce.

What you’ll do

• Get customers to value. Own the path from a customer’s initial goals to successful activation. Define what success means, help them set up their workflows, and follow through until Lightfield is solving a meaningful problem for their business.
• Understand what customers really need. Spend time with the people doing the work. Ask questions, observe their processes, and uncover the business problem behind a request. Understand where their existing tools and workflows fall short.
• Turn customer problems into working solutions. Develop a deep understanding of Lightfield and how it fits into a customer’s GTM stack. Configure workflows, work through constraints, and help customers find effective ways to use the product.
• Shape the roadmap with evidence. Identify patterns across customer engagements and prioritize the problems worth solving. Bring clear recommendations to the product team, grounded in customer impact, business value, and an understanding of what will help the broader customer base.
• Work with design and engineering to close product gaps. Translate delivery experience into clear problem definitions. Help evaluate potential solutions, test them with customers, and follow up to understand whether they made a difference.
• Make successful approaches repeatable. Turn what works into reusable workflows, examples, and playbooks. Find ways to reduce the time and effort it takes for each new customer to succeed.

Who you are

• You have strong business judgment. You understand how companies operate and connect product decisions to business outcomes. You can distinguish a pressing request from a high-value problem and explain where we should focus.