Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the role

As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our collaboration stack (Google Workspace, Slack, Zoom) working, and run the office AV and device lifecycle. You work independently on most tickets, escalate well when needed, and leave behind documentation and automation so the same issue does not come back.

You will be onsite in our SF office at-minimum three days a week and will also be available to provide remote support to the rest of the workforce globally.

What you'll do

• Resolve requests and incidents. Own tickets end to end for hardware, software, access, and collaboration issues, meeting SLAs and communicating clearly with the requester.
• Provide deskside and remote support. Support employees at every level, including executives, in person in the SF office and remotely for distributed teams.
• Manage endpoints. Provision, enroll, deploy, repair, and retire macOS and peripherals through MDM (e.g., Jamf, Intune), including onboarding and offboarding hardware. Experience with VDI’s a plus.
• Support identity and access. Handle routine Okta and Google Workspace tasks: MFA and FastPass enrollment, lockouts, group and application access, and shared drive permissions, following least-privilege and approval requirements.
• Support collaboration tools. Troubleshoot Google Workspace, Slack, and Zoom for end users, including account, calendar, sharing, and meeting issues, and escalate platform-level problems with clear detail.
• Run office technology. Maintain conference room AV (Zoom Rooms and similar), first-line Wi-Fi and wired network troubleshooting, and coordinate with other IT engineers on escalations.
• Track assets. Keep hardware inventory accurate across the lifecycle, from procurement and deployment to return and disposal.