Lead hands-on operations technician owning prioritization and sequencing of the work queue for an assigned floor area or shift, without formal people management. Duties include physical-layer work, RMA, inventory, OS remediation, and acting as incident commander for sev events. Based in Southaven, MS / Memphis, TN (or site-specific), with evening and weekend availability required.
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.
As a Lead Data Center Operations Technician at SpaceXSI, you are the floor’s technical authority and the operational owner of the work queue for your assigned area or shift. You remain fully hands-on across physical-layer work, OS remediation, RMA, inventory, and incident response while owning prioritization, sequencing, and real-time direction of teammates so the floor delivers consistent throughput and tenant SLAs.
You drive mean time to detect (MTTD) and mean time to repair (MTTR) not only through your own technical work, but by turning the ticket queue into clear priorities, directing teammates to the right racks/zones/goals, running shift huddles, rebalancing work as conditions change, and delivering clean handoffs and status to the Supervisor. You do not manage people (performance management, career development, and formal authority remain with the Supervisor); you lead the work. This role is based in Southaven, MS / Memphis, TN (or site-specific).
SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
