Director-level leader of Forward Deployed Researchers and Engineers at TELUS Digital, embedded at Fortune 500 and regulated-industry clients for 3-6+ month onsite engagements. The role manages the team, advises client executives on AI strategy, and delivers production GenAI/LLM systems such as RAG, multi-agent systems, and fine-tuning. Responsibilities include client-facing research and team development.
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are. All backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
The Director, Forward Deployed Researcher is a strategic leader, advanced AI research specialist, and manager who directly oversees and engages in the highest-value client implementations. This role is responsible for driving frontier AI research into production, setting the strategic technical direction for enterprise clients, and managing a team of Forward Deployed Researchers and Engineers. This role operates at the critical intersection of cutting-edge research, software engineering, executive-level strategic consulting, and team management
As a Forward Deployed Researcher, Director, you will embed directly within Fortune 500 and highly regulated client organizations to advance frontier AI implementations, shape AI strategy, deliver bespoke production systems, and build world-class technical teams. Unlike traditional research leaders who remain in labs or remote environments, you will be embedded within client teams, walking the halls of banks, healthcare organizations, and tech companies to understand their unique challenges, conduct applied research, and lead the delivery of transformative AI solutions grounded in both frontier techniques and practical enterprise constraints.
In AI, the gap between research and production is where most organizations fail. While many companies can demonstrate AI capabilities or conduct research in isolation, few can successfully bridge cutting-edge research with complex enterprise implementations, combining frontier techniques with real data, real constraints, and real business impact.
Directors of Forward Deployed Research are the bridge between possibility and production. By embedding with clients and leading high-performing teams, they ensure TELUS Digital's AI solutions don't just impress in research papers or demos; they deliver transformative, research-backed results in the real world. They also elevate TELUS Digital's market position from services vendor to trusted AI research and implementation partner, while building the next generation of technical leaders.
This role is for technical leaders who want to:
Equal Opportunity Employer
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Compensation: $211K - $264K