Who You Are

Required Qualifications

• 1–3 years of experience in a NOC, operations center, technical support, systems administration, or similar infrastructure operations role
• Experience monitoring production infrastructure using observability tools (Grafana, Datadog, Prometheus, or similar)
• Foundational Linux systems administration skills with the ability to navigate systems, read logs, and execute diagnostic commands
• Basic understanding of networking fundamentals including TCP/IP, DNS, and VLANs
• Experience following operational runbooks and structured triage procedures in a production environment
• Strong written communication skills, particularly the ability to write clear incident updates and escalation summaries under time pressure
• Demonstrated ability to stay calm, prioritize effectively, and work methodically during high-pressure situations
• Familiarity with ticketing and incident tracking systems (PagerDuty, Jira, ServiceNow, or similar)
• Willingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model
• Ability to work a rotating 12-hour shift schedule (8AM–8PM or 8PM–8AM), alternating between 3-day and 4-day work weeks on a repeating cycle; candidates must be comfortable with either day OR night shifts as part of standard rotation.

Preferred Qualifications

• Experience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility
• Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments
• Familiarity with Kubernetes concepts and basic container troubleshooting
• Scripting ability in Python, Bash, or similar for basic automation and log analysis
• Experience with high-performance networking concepts (RDMA, InfiniBand, or RoCE)
• Background working across multiple geographically distributed data center sites
• Relevant certifications (CompTIA Server+, Linux+, RHCSA, CCNA, or equivalent)

What We Offer

• Stock Options

• 100% paid Medical, Dental, and Vision insurance for Employees

• Company Health Savings Account Contributions

• 100% paid Short Term and Long Term Disability Insurance for Employees

• Life and Voluntary Supplemental Insurance Options

• Other Insurance Options, such as Pet & Legal Insurance

• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support

• Flexible Spending Account

• 401(k)

• Employee Assistance Program

• Flexible PTO

• Paid Holidays

• Parental Leave

• Other In-Office Perks

Equal Employment Opportunity

TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.

Reasonable Accommodations

TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact [email protected].

Employment Eligibility

All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.

Background Checks

Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.

Data Privacy Notice

By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.