Operations & Service Management

• Resolve cloud infrastructure incidents and service requests within defined SLAs.
• Execute approved changes and operational tasks following established procedures.
• Support cloud patching, vulnerability remediation, backup verification and recovery activities.
• Investigate monitoring alerts and escalate complex platform, networking, identity and architecture issues to L3 Cloud SMEs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Maintain runbooks, operational documentation, incident records and shift handovers.
• Coordinate with Security, Network, Windows/Linux, Storage/Backup and Application teams.
• Monitor resource utilization and identify capacity, performance and cost optimization opportunities.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills:

• 3-6 years hands-on experience in Azure and/or AWS cloud infrastructure operations.
• Knowledge of Azure VMs, disks, storage accounts, Azure Monitor and Log Analytics.
• Knowledge of AWS EC2, EBS, snapshots and CloudWatch.
• Understanding of cloud networking, including Azure VNets, NSGs, AWS VPCs, subnets, security groups and routing.
• Experience with cloud VM provisioning, monitoring, troubleshooting, patching and lifecycle management.
• Working knowledge of Azure RBAC and/or AWS IAM, security controls and access management.
• Understanding of cloud backup, recovery, disaster recovery and vulnerability remediation.
• Experience with ITSM tools such as ServiceNow and ITIL-based Incident, Problem and Change Management.
• Basic scripting knowledge using PowerShell, Python, Azure CLI or AWS CLI.
• Experience in SLA-driven enterprise production operations and a 24x7 support environment.

Preferred Skills:

• Microsoft Azure Administrator Associate (AZ-104) certification.
• AWS Certified CloudOps Engineer – Associate or equivalent AWS certification.
• Experience with Infrastructure as Code tools such as Terraform or Bicep.
• Exposure to Azure Automation, Azure Update Manager or AWS Systems Manager.
• Knowledge of cloud cost management, tagging, capacity optimization and compliance monitoring.
• Experience with enterprise monitoring, backup and disaster recovery tools.
• Familiarity with hybrid cloud and on-premises infrastructure integration.

Location / Support Model

Global 24x7x365 support across APAC, EMEA and NLAM, working in a rotational shift-based, follow-the-sun operating model.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.