Who You Are:

• You have 8+ years of professional software engineering experience with a strong track record of delivering production quality systems.
• You're based in Boston, MA or San Francisco, CA and able to work out of one of our offices on a hybrid model.
• You have experience building backend services in Typescript/Node as well as Java. Experience with Spring Boot is highly desirable.
• You have experience setting technical direction for teams, making architecture decisions, and influencing engineering best practices.
• You bring relevant telephony experience, such as SIP, Twilio, or similar communication platforms, or you have demonstrated the ability to rapidly learn and operate within this domain. This may include work on voice routing, call flow orchestration, messaging pipelines, or integrating telephony services into distributed systems.
• You communicate clearly, collaborate well across functions, and can articulate technical tradeoffs in a way that supports strong decision making.
• You are excited to work in a fast paced startup environment, embrace ambiguity, and enjoy driving clarity and momentum across complex initiatives.
• Familiarity with areas such as LLMs, retrieval augmented generation, or agentic systems is a plus.

How You Show Up:

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

What We Offer:

• 100% of medical, dental, and vision premiums covered for you, 80% for family
• HSA and FSA plans available
• Unlimited vacation and 100% paid parental leave
• Free lunches, onsite gym, and commuter benefits for in-office employees
• $1,000 home office stipend and $5,000/year for continuing education
• Competitive salary, comprehensive benefits, and meaningful equity
• ~130 people, built from zero in under three years, small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale

Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!

Compensation: $180K - $215K