Staff Product Manager - Professional Experience
ShiftKey · United States
Extracted from the posting
Staff Product Manager owning the professional (shift worker) experience on ShiftKey's healthcare staffing marketplace, from discovery and placement to retention. Responsibilities include defining and reporting Professional Lifetime Value, retention strategy, reputation, and earnings clarity. The role works in an augmented model with delivery partners and with the facility-side PM.
About ShiftKey
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.
The role
ShiftKey connects healthcare professionals with facilities across diverse care settings, and our professional experience - from the first shift someone picks up to whether they're still picking up shifts three years later - is what keeps that marketplace healthy. Our Product Team operates in an augmented model - you will direct what we are building toward and our non-negotiables, while our delivery partners direct how it gets built.
Professionals who pick up shifts on ShiftKey have options - other platforms, direct facility work, leaving staffing entirely. This role owns the experience that makes ShiftKey the one they stick with: finding shifts, getting placed, seeing what they earn and why, building a reputation, and coming back. You'll own Professional Lifetime Value as the metric that tells you whether it's working, and you'll partner with the PM who owns the facility side to keep the marketplace healthy on both ends.
Where you'll work
This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.
What you'll be doing
- Own the professional's experience end to end: discovery, placement, and what keeps them coming back.
- Define and own Professional Lifetime Value, reporting on it up to leadership.
- Build the retention strategy that keeps professionals active for years, not just their first shift.
- Design how professionals build reputation and get discovered by facilities.
- Make earnings clear - what they make, why, and how to make it better.
What you'll need
- 7-9 years in product management, with meaningful time on the supply side of a marketplace or platform.
- Experience solving for engagement, not just availability, in a marketplace or platform.
- Comfort connecting product decisions to unit economics and talking through them with finance.
- Sharp data instincts - you instrument before you build, and can diagnose retention vs. discovery problems.
- A strong track record partnering across team boundaries you don't fully control.
Perks of working for ShiftKey
- Inclusive and collaborative work environment where all voices are valued.
- Hybrid-friendly office spaces designed to be fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits begin on your first day.
- Generous PTO and company-paid holidays, including flexible floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Wellness support, including access to mental health resources.
#LI-Remote
Our Commitment to Diversity
ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.
EEO Statement
ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]
Company stack
This posting doesn’t list technologies. These are the ones ShiftKey uses across its other roles.
