Software Engineering Manager (Hands-On)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital's Product Development organization builds AI-powered customer experience and contact center products for enterprise brands, including platforms that connect leading contact center systems with AI providers. We're looking for a hands-on Software Engineering Manager to lead engineering across these products.

This is a player-coach role. You'll lead a small team of engineers and technical leads, give technical direction to offshore engineering teams through a dotted-line relationship, and own the design of the systems your team builds. You'll stay close to the code through design and code reviews, proofs of concept, and troubleshooting, and you'll be accountable for high-quality releases and customer deployments.

We're looking for an AI-native engineering leader. That means someone who uses AI tools every day to move faster, understands the AI technologies we build on, and helps the team adopt AI-driven development practices. The role offers room for continued leadership growth.

What You'll Be Doing

What You'll Bring to the Role

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

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