Product Owner with Contact Center- R01571767
Brillio · Saint Louis, Missouri, United States
Extracted from the posting
Senior Product Manager to lead migration of legacy contact center platforms such as Avaya and Cisco to Amazon Connect, focused on healthcare payer operations. The role owns the product roadmap, IVR and routing design, KPIs, and vendor governance. It uses AWS tools including Lex, Lambda, and Contact Lens, and requires HIPAA and PHI knowledge.
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Consultant
Primary Skills
- CSPO
Job requirements
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Compensation: USD 80 – 85 per hour wage
