Product Manager, Services and App

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

Reports to: Vice President of Product and UX

Location: Cottonwood Heights, Utah (Hybrid - 3x/week in-office)

About the Role

What You'll Do

• Own the product vision, roadmap, and execution for the services business covering discovery, scheduling, pricing, payment, status updates, and post-service follow-up.
• Build the attach path so a customer buying skis, a bike, or a board is offered the right service at the right moment online, in the app, and in store.
• Treat scheduling and capacity as product problems: appointment availability, technician capacity, turnaround times, and what customers see when capacity is booked out.
• Partner with shop teams, technicians, and mobile service operations so that what you sell online can be delivered on time and at quality.
• Support expansion of services into new categories, new markets, and new delivery models building experiences that scale rather than one-off solutions.
• Define the services funnel, the metrics behind it, and the levers that drive growth.
• Own the app roadmap after launch, including retention, engagement, app-exclusive experiences, notifications, lifecycle messaging, and the release cadence.
• Grow the app from a convenience for existing customers into a channel that drives meaningful incremental revenue.
• Work with the app platform partner and engineering to ship quickly without compromising quality or store review standing.
• Define success metrics for every initiative, instrument them properly, and use experimentation and data to decide what to build next.
• Take on additional high-impact product work as company priorities shift.
• Partner across engineering, design, merchandising, marketing, analytics, retail, and operations to turn business goals into shipped product.

Required Qualifications

• 3–5+ years of product management experience.
• Experience with a product tied to real-world operations — services, bookings, scheduling, appointments, fulfillment, or a marketplace with supply constraints.
• Experience owning a consumer mobile app or a commerce product with a meaningful mobile surface, including familiarity with retention and engagement metrics and app release cycles.
• Demonstrated revenue or conversion impact with measurable results.
• Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.
• Ability to ship iteratively and maintain momentum through rapid release cycles.
• Excellent communication skills and ability to influence cross-functional stakeholders, including field and shop teams.

Preferred Qualifications

• Hands-on experience using AI tools within product workflows — pulling live context from project and documentation tools, prototyping instead of slide-decking, and automating repetitive work.
• Experience scaling a services or attach revenue stream alongside a core product business.
• Experience working with technicians, installers, or a mobile workforce.
• Experience with mobile lifecycle messaging and push notification strategy.
• Background in outdoor, snowsports, cycling, or powersports retail.

Why Join

• Cross-Functional Impact: Services is one of the biggest bets the company is making, and this role owns the product side of it — your work touches engineering, retail operations, marketing, and merchandising.
• Build, Not Maintain: The app is early and services are expanding. You are shaping both while the decisions are still open, with AI-first tooling that accelerates prototyping and execution.
• End-to-End Ownership: Own the full product lifecycle for two strategic surfaces — from vision and roadmap through instrumentation and results.
• Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

Interview Process

Please Note

• Part of our interview process is a mandatory in-person interview with someone on our team prior to an offer.  Candidates that are unwilling or unable to meet for an in-person interview will be removed from consideration immediately.   

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [email protected].

Employment is contingent on a background check, including verification of prior employment dates.