Lead Machine Learning Engineer, Evaluations
ASAPP · Mountain View; New York
Extracted from the posting
Lead ML Engineer to own and grow the evaluation platform measuring quality, safety, and performance of ASAPP's agentic AI systems, covering offline benchmarking through production monitoring. Work spans golden test sets, human review, LLM-as-judge, annotation pipelines, and dataset versioning, with the role setting technical direction and mentoring engineers. Stack includes Python, AWS, Kubernetes, and Docker.
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
The AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific
tasks,
and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
We're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.
This
a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
What you'll do
What you'll need
What we'd like to see
Benefits include:
Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.
#LI-SL1 #LI-Hybrid
Compensation: USD 170,000 – 190,000 per year salary
