Junior Help Desk Support Agent (Bilingual-Spanish)
Makpar · Remote, US-Based
Extracted from the posting
Tier 1 Junior Help Desk Support Agent providing bilingual English and Spanish front-line support by phone, email, and ticketing systems. Performs account verification, password resets, soft and hard token requests, and administers accounts in AIMS and PAS. Works under supervision and escalates complex issues to Tier 2/3 teams.
Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at
makpar.com/careers
.
About the position:
Makpar has an exciting opportunity for a bilingual Spanish-speaking Junior Help Desk Support Agent to join our growing team. The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring technical assistance, account support, and access management services. Team members provide front-line customer support, perform technical analysis and troubleshooting, and support programs, projects, and operational activities through a variety of analytical and technical tasks. The team works under supervision and supports engineers, system administrators, technicians, and management personnel as required.
The Help Desk provides English- and Spanish-speaking support agents during all operational hours to ensure uninterrupted bilingual assistance across all support channels, including phone, email, ticketing systems, and written correspondence.
Role Specific Duties/ Role Responsibilities:
Required Qualifications:
Additional Qualifications (Optional or Preferred):
Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
