Extracted from the posting
TL;DR
IT Service Desk Specialist I role providing first-line IT help desk and end-user support via ticketing, phone, email, and in person, including troubleshooting hardware, software, network access, and account issues. Requires 2-4 years of help desk experience, Microsoft 365, Active Directory, Azure, Windows, and mobile device management knowledge. Part of True Environmental, a firm of over 700 professionals across more than 20 U.S. and Canadian offices.
The full posting
True Environmental and its partner firms, have united their strengths to establish the nation's premier environmental and engineering services consulting firm. This powerhouse organization offers an extensive range of services aimed at revolutionizing the built environment and preserving the natural one. Its diverse expertise encompasses environmental remediation, urban planning, engineering iconic coastal and marine structures, developing sustainable energy sources, and pioneering resource extraction methods. With a workforce of over 700 dedicated professionals, including environmental experts, engineers, technicians, scientists, planners, surveyors, and construction management professionals, this dynamic organization operates in more than 20 offices across the U.S and Canada. Explore further at
True-Environmental.com
to discover the full scope of our capabilities.
IT Service Desk Specialist I
Vancouver, BC; Saskatoon, SK; Whitehorse, YT; Ventura, CA; San Luis Obispo, CA | Regular Full-Time
As an
IT Specialist I
, you will be responsible for providing IT service desk and end user support to the business. This role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.
About the Role
- Provide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests
- Troubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required
- Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools
- Identify recurring issues and opportunities to improve support processes and implement best practices
- Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics
- Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards
- All other duties as required
About You
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Compensation: USD 50,000 – 83,000 per year salary