Extracted from the posting
TL;DR
Full-time Help Desk Specialist (40 hrs/week, Sunday-Thursday, with regular weekend duties and after-hours support as needed) reporting to the Director of IT. Serves as first point of contact for IT and Production Services (AVL) support: triaging, routing, and documenting tickets, resolving basic to intermediate issues, and assisting with equipment ordering, vendor vetting, and RFPs. The posting does not name a specific tech stack.
The full posting
Reports to:
Director of IT
Hours Commitment:
Full-time hours (40 hours/week, Sunday-Thursday schedule) with regular weekend responsibilities and after-hours support as needed.
Objective:Â
The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.
This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
Personal Qualifications:
- Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.Â
- Support LCBCâs mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
- Be a leader who is:
- Focused:Â Work hard with urgency and intensity
- Collaborative:Â Bring others into your work, give and ask for feedback
- Growth-minded:Â Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
- Lead the way in LCBCâs values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
- Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.
Primary Responsibilities:
Required Skills:
What Success Looks Like & Key Attributes:
Benefits We Offer:
Evaluation:Â
The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.