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Engineering management

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Help Desk Manager- Mt. Laurel- Second Shift

Wachter, Inc. · Mount Laurel, NJ

Extracted from the posting

Base

$75,000 – $95,000

Remote

Second shift; location Mt. Laurel

Stack

ServiceNow

Help Desk Manager role on second shift at Mt. Laurel, leading multi-tier Help Desk and technical support teams across phone, email, chat, and ticketing queues. Duties include SLA compliance, coaching supervisors, workload monitoring, ITIL and ISO process compliance, and root cause analysis. Requires 5+ years of help desk leadership and ServiceNow or comparable ITSM experience.

Responsibilities:

Qualifications:

Benefits Package: Company Paid!

Compensation: USD 75 – 95 per year salary

Technologies

Job details

TypeFull-time

Work ModeOn-site

LevelSenior

Location🇺🇸Mount Laurel, NJ

Salary$75,000 - $95,000

PostedNov 06, 2026