Help Desk Manager- Lowell, AR- Second Shift
Wachter, Inc. · Lowell, AR
Extracted from the posting
Full-time onsite Help Desk Manager for the 2:00pm–11:00pm shift in Lowell, AR, leading multi-tier technical support across phone, email, chat, and ticketing queues. Oversees Help Desk Supervisors, SLA compliance, and ITIL/ISO-aligned processes using ServiceNow or similar ITSM platforms. Requires 5+ years of help desk leadership experience.
Wachter is looking for a full-time onsite Help Desk Manager in Lowell, AR, for the
2:00pm-11:00 pm shift.
The Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.
The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.
Responsibilities:
Qualifications:
Benefits Package: Company Paid!
Compensation: USD 75 – 95 per year salary
