Help Desk- First, Second and Third Shift
Wachter, Inc. · Lowell, AR
Extracted from the posting
Help Desk technician position on a 2:00–11:00pm shift supporting field technicians and project managers via phone, chat, and email. Remotely configures network cabling, switches, wireless, CCTV, and UPS equipment, and writes programs and scripts. Requires switch programming, IP camera programming, and ServiceNow or similar experience.
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for a Helpdesk Mid- day shift
2
:00-11:00PM
. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Duties and Responsibilities:
- Works in close coordination with project managers and field technicians on customer-facing projects.
- Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
- Ability to follow project documentation to ensure proper execution of project support requirements.
- Provide service and troubleshooting support to field techs via phone, chats, and emails.
- Implement, change, and create processes for different project needs when they arise.
- Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
- Ability to execute and or create programs and scripts.
- Remotely configure/verify port configurations and network settings.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Adhere to all required project safety requirements.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Experience with Network switch programming.
- IP camera programming experience.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Operational knowledge of Virtual Desktop Infrastructure (VDI)
- Operational knowledge of switch configuration and programming.
- Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
- Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
Benefits: Company Paid!
Compensation: USD 18 – 20 per hour wage
