Enterprise Service Management (ESM) Transformation Director
Valiantys · Remote, North America
Extracted from the posting
ESM Transformation Director owning the enterprise service management transformation portfolio, including pipeline, bookings, revenue and margin across strategic accounts. Works with CIOs, CTOs, COOs and CHROs on ESM roadmaps built on Jira Service Management, Assets, Confluence and Rovo. The role is commercially accountable and combines enterprise sales leadership with delivery oversight.
About Valiantys
Here at Valiantys, we are one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.
Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.
Join Valiantys and be part of something extraordinary!
Job summary
The Enterprise Service Management (ESM) Transformation Director is a commercially accountable growth leader responsible for building pipeline, winning strategic transformation engagements, expanding enterprise accounts, and achieving revenue and margin objectives across Valiantys’ transformation portfolio. The role combines enterprise sales leadership, market activation, strategic offering enablement, and client delivery excellence.
The Director will support the growth across a portfolio of strategic and enterprise accounts, including new-logo acquisition, account expansion, qualified pipeline, pursuit leadership, and client value realization. They will act as a trusted advisor to CIOs, CTOs, COOs, CHROs, CFOs, and business-function leaders seeking to modernize service delivery across the enterprise.
The successful candidate will be equally comfortable with business executives, service-management leaders, sales teams, enterprise architects, technology partners, and delivery teams. They will translate complex business needs into compelling multi-year ESM transformation roadmaps, differentiated commercial propositions, and measurable outcomes spanning service strategy, operating models, governance, process modernization, platform adoption, automation, employee experience, and AI-enabled service delivery.
What you’ll be working on
Why you should apply?
Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.
Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.
Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.
Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.
What we offer - Employee Perks & Benefits
- Competitive compensation with an annual performance-based bonus
- Comprehensive Health Insurance
- 401(k) with Company Match
- Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays
- A flexible remote work policy
- A multicultural and international team environment
To qualify, applicants must be legally authorized to work in Canada or the United States and should not require, now or in the future, sponsorship for employment visa status.
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
To qualify, applicants must be legally authorized to work in Canada or the United States and should not require, now or in the future, sponsorship for employment visa status.
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.
